A Note on
Working Smarter
For Our Paralegals & All Departments

I know how much you all juggle every day, and I don’t think it gets said enough: this firm runs because of the work you do. I want to share some ideas about how we can all work more effectively. Not harder, but with better systems and fewer fires.

1
Batch the small tasks.
Emails, client follow-ups, portal checks, signature reminders, document uploads. Each one feels quick, but constant switching makes it hard to focus on the bigger things. Where possible, group similar tasks together. Do your email in blocks rather than all day long. Batch your calls. It makes a real difference.
2
Use templates and checklists, and help us build better ones.
If you have written the same email, prepared the same evidence request, or walked a client through the same explanation more than twice, let’s turn it into a template. This is not about cutting corners. It is about saving your brainpower for the work that actually requires your judgment and attention. If you see something we do repeatedly that does not have a template yet, flag it. I want to hear those ideas.
3
When an attorney delegates to you, ask for clarity if you need it.
A good assignment includes the result expected, the deadline, the format, and when to come back with questions. If you are not getting that, it is okay to ask. “What exactly do you need back, and by when?” is always a fair question. It saves everyone time.
4
Plan tomorrow before you leave today.
Take a few minutes at the end of each day to write down your top priorities for the next morning. What deadlines are coming? What is waiting on someone else? What can you get ahead on? A short end-of-day list means a calmer, more focused start.
5
Help us protect our internal deadlines.
When we set an internal deadline that is ahead of the actual filing date, that buffer exists for a reason: missing documents, translation delays, portal issues, client changes. Treat internal deadlines as seriously as the real ones. That is how we avoid last-minute emergencies.
6
Flag problems early.
If a client has not sent documents, if something does not look right, if a deadline feels tight, say something sooner rather than later. Early flags give us options. Last-minute surprises give us stress.
My ask is the same one I am giving the attorneys: pick one thing from this list to focus on this week. Just one. Small improvements across the whole team add up fast.